As a matter of fact, Amazon's line of Alexa-enabled devices/products like the most popular 'Echo' can go a long way in making our lives more convenient/trouble-free/useful, but without an active, continuous, and live WiFi connection, Alexa is completely useless.
If you are facing Alexa won't connect to WiFi issues, then there can be one or more reasons for this annoying problem.
The easy to execute troubleshooting tips given-below can help in getting you back in business.
Move your Alexa-enabled device and the WiFi router closer to each other
As wireless technologies are growing day by day, we often tend to take the signal strength of the WiFi network for granted, thinking that it can easily travel significant distances without degrading. But this isn't always the case, and at times, your Alexa-enabled device can't connect to the WiFi network because it's placed out of range.
To fix this issue, relocate your device closer to the main WiFi router. Also note this down that for the Alexa setup process, your router is an essential element. If this doesn't work to fix your issue, upgrade your router's as well as the modem firmware.
Restart your existing modem and the router
Prior to assuming that your Alexa-enabled device is culprit, it's best to restart your main devices i.e. router and the modem to see whether this fixes your WiFi connectivity issue or not. Reboot your router and the modem manually - wait for 5-10 minutes and after that, reconnect Alexa to your home WiFi network.
Restart your Alexa-enabled device as well
- Turn off your Echo or Alexa-enabled device.
- Wait for 5 minutes.
- Turn it on.
- Connect it to your WiFi again.
Confirm that your wireless/WiFi password is correct
If you are using the wrong password, then it's possible that your Alexa-enabled device cannot connect to the WiFi network.
The simplest way to troubleshoot this problem is to connect a different device to your WiFi network using the same password. Despite the fact that if your other devices can see the WiFi network, but fail to connect to it using these login credentials, chances are the password/passcode/passphrase you are using is invalid.
- If your other devices are connecting to the WiFi but not your Amazon Alexa, then there are chances that you are typing the password incorrectly. Be careful in typing the network password.
- If none of your devices are connecting to the WiFi, then it is recommended to change the login credentials.
For more help, dial a toll-free number 1-855-574-2766 and ask our technicians for Alexa support.
Place your Alexa-enabled device away from the reach of possible interference
As a matter of fact, just as the distance between your main wireless router and the Amazon Alexa Echo can be a factor when attempting to establish the internet connectivity, it's also very important to ensure that your internet signals remain unimpeded.
Signal interference from baby monitors, microwave, cordless phones, Bluetooth speaker, security alarms or other wireless electronics can prevent your Alexa-enabled device from making and maintaining the steady WiFi connection.
If you want your device to function properly, it is recommended to place your Amazon Alexa away from such obstructions. Additionally, to device-related interference, physical obstructions such as reinforced doors, thick walls, windows, and reflection of the mirror can play a role in signal interference as well. If you want your device to be connected to the WiFi every time, simply place it away from them.
If none of the aforementioned steps work, then reset your Alexa back to factory settings
- First of all, locate the reset button (bottom or base of your device).
- With a paper clip, press and hold the reset button for a few seconds or until the light ring on the top panel of your Echo turns orange and after that, blue.
Your Amazon Alexa Echo is reset back to its factory settings. It is ready to set up via the Alexa app (if it is new). If you haven't downloaded the app yet, download Alexa app - follow the setup process and after that, try connecting to your WiFi network again.