Author: alexispowell

Key Trends that Are Influencing BPO Companies

There are a plethora of reasons why business owners are outsourcing a part of their business to BPO companies. Every day we hear about a technology getting introduced in the market with a myriad of benefits. Technologies that are hovering over the business world and are having a great impact on businesses are Augmented Reality […]

Top 4 Telemarketing Tools to Help Outbound Call Centres

To lift the business growth, it is crucial to incorporate new customers in your patron’s list. That’s why most of the organisations take the help of reputed BPO firms of Australia. There are many tools that outbound call centres use in order to render unparalleled telemarketing services for small businesses and multinationals. Today, we are […]

How can In-House Help Desk Call Centres Deal with High Call Volume?

From small companies to multinationals, everyone wants to ensure a long-term relationship with customers. Owing to this, it is significant to offer reliable help desk services. Well, some organisations go for outsourced technical support services whereas some run in-house help desk call centre in order to live up to customer expectations. There is no surprise […]