Do you know that excellent customer service is the force behind most successful businesses in the world? Business owners invest a lot in customer service and will spend on anything that can give them an edge against their competitors.
If you want your business to stand out from the crowd, be ready to invest in customer service. The best way to do this is to consider using Artificial Intelligence (AI) chatbot. Why? According to Accenture, AI chatbot can increase customer engagement by over 40%.
Here are the top nine reasons customer service Al chatbot is important for your business.
1. Provide Instant Response
Waiting times can scare impatient customers. Unfortunately, many customers are never patient enough to wait for responses. No wonder businesses are losing up to 75% of their prospects because of waiting times. This is what AI chatbots eliminate.
When you deploy an AI chatbot and you use it alongside other communication channels, you’ll deliver instant support to your customers. For better results, train your chatbots to provide relevant answers. Remember that, with no wait time and relevant answers, the level of customer satisfaction will increase.
2. 24×7 Availability
Unlike humans, chatbots are available 24 hours a day, seven days a week. This is helpful to customers who have questions that can’t wait for business hours.The 24x7 availability will increase the speed at which you resolve issues, making your customers feel that your company is reliable. This is one of the greatest ways of getting new customers and retaining old ones.
Chatbots will also reduce the workload for your customer service representatives, thereby giving them more time to concentrate on the core aspects of customer support.
3. Deliver Seamless Customer Support
There are three ways in which you can provide chat customer support: chatbots, live chats, or a hybrid system, using both chatbots and live chat. The hybrid system is the best for providing seamless customer support. Some customers prefer live chats, while others prefer chatbots, so by deploying both methods of communication, you’ll allow your customers to choose what they prefer most.
The best way to go about it is to identify repetitive queries and automate them using chatbots, allowing only complex queries to be handled by humans. The transition between human agents and chatbots will ensure your customers aren't inconvenienced.
4. Deliver Improved Customer Experience
When customers contact your business, they expect to get high-quality support so they can decide to place an order. A customer service Al chatbot will address your customers’ needs in real-time, making it easier for them to take the next step. The greatest advantage of ADA chatbot is that, even if it can’t resolve an issue, it will identify its urgency and send it to the relevant agent or department.
5. Chatbots Are Easily Scalable
As your business grows, you need to have the power to scale your customer support. If you are only having support agents, this will be a great challenge. You’ll have to increase your workforce by hiring new agents and also increase the office space. Additionally, the new staff may require training, so they can understand what your business offers and how they can respond to customer queries. All these add to the cost of maintaining a robust customer service office.
Chatbots eliminate all these, and you can scale them with no additional resources or costs. Chatbots can converse endlessly irrespective of the volume or time, bringing customer satisfaction, which boosts business growth.
6. Collecting Customer Feedback In Real-Time
Customer feedback provides you with information on how customers perceive your services/products. You need to know whether or not your customers are satisfied. This will help you know which aspects of customer service you need to improve on and which ones to discard.
Receiving customer feedback in real-time is essential for taking immediate actions before things get out of hand. By deploying chatbots, a customer can provide feedback immediately after a chat and this will go a long way in improving your customer service department. It will also help in knowing what your customers don’t like about your product/service so you can improve.
7. Customer Support Cost Reduction
The reduction of your customer support budget is perhaps the most important benefit you’ll get from deploying chatbots. If anything, businesses strive to make more profits by reducing costs.
Unlike human customer support agents, chatbots don’t require any salaries, training, or additional physical infrastructures. Investing in customer service Al chatbot will help your business in optimizing costs while, at the same time, deliver an excellent customer experience.
8. Improve Productivity
A customer service Al chatbot like ADA will boost the productivity of your customer service reps. It will enhance the customer service efficiency and quality of your customer service department, making your customer service representative more productive since they will have enough time to deal with complex issues that the bots can’t handle.
Chatbots can attend to several queries simultaneously, ensuring that your customers don’t wait long for a response.
9. Eliminating Language Barriers
If you are an international company, you’ll be dealing with clients who speak different languages. It’s impossible to have customer service agents who can understand all languages.
Rather than losing your prospects, you can deploy chatbots that can handle multiple languages. Chatbots run on natural language processing, meaning they can ‘understand’ different languages and tones easier than humans.
Artificial Intelligence has taken the center stage in managing customer interactions. A customer-centric business owner can not ignore customer service Al chatbots. This is the trend, and it is the best way to go for businesses that want to outsmart their competitors.
Chatbots never get tired, and they aren’t emotional like human beings. They provide consistent customer support, which is a good ingredient for business growth.
Are you ready to automate your customer support using artificial intelligence? Consider ADA’s chatbot, and your prospects will get a personalized customer experience.