How Do I Troubleshoot Not Working Issue?


Whether you want to set up your Netgear WiFi router or change its settings, accessing is very crucial. But a lot of users nowadays are complaining that they are not able to access their routers. If you are struggling with the same issue, then this article is for you. 

There can be plenty of reasons why you might not be able to access - outdated firmware, incorrect web address, faulty cable, slow internet connection, and what not. But, one of the major reasons behind the not working issue is that you might have performed the Netgear router setup incorrectly. 

So, before getting straight to the troubleshooting steps, first, make sure that you've performed the Netgear router setup correctly. And to know how to do that, follow the below-mentioned steps:

How To Set Up Your Netgear WiFi Router Correctly?

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  • First and foremost, unbox your Netgear router and plug it in an electric outlet.

  • Then, position your home router and existing modem in close proximity.

  • Power on your router and connect both your WiFi devices with an Ethernet cable.

  • Once done, switch on your computer and launch a web browser (whichever you prefer).

  • Visit the Netgear router login page by typing in the address bar of your preferred web browser and press the Enter key to proceed.

  • Fill in the default username and password of your Netgear router and hit Log In.

  • Once the Netgear Genie Setup Wizard appears on your desktop screen, follow the on-screen instructions to complete your Netgear router setup.

And there you are! By following the above-mentioned instructions, you have successfully set up your Netgear WiFi router. 

Troubleshooting Not Working Issue

Are you still facing issues after applying the correct Netgear router setup steps outlined above? If the answer is yes, then know that you have a backup. Go through the following troubleshooting tips and get rid of the not working issue once in for all. 

  • Be certain that your Netgear WiFi router is receiving enough power supply from the socket.

  • Enter the default web address in the address bar carefully and avoid typos as much as you can. One wrong character in the web address will lead you to not working issue.

  • Use the Router IP if the default web address is causing too much of an issue.

  • Delete the cache, cookies, junk files, and the browsing history of the web browser that you're using to log in to your Netgear router. Also, close all the unnecessary tabs.

  • If the Ethernet cable that you used to connect your router and modem has a breakage, replace it with a new one without fretting.

  • In case you are already connected to multiple networks at the same time, then you definitely won't be able to access

  • Cross-check the placement of your Netgear WiFi router and modem. Ensure that their signals are not clashing.

  • Keep your home router away from interference creating devices like, Bluetooth speakers, cordless phones, metal objects, baby monitors, microwaves, washing machines, mirrors, etc.

  • Make sure the firmware of your WiFi router is updated to its latest version.

  • If none of the aforementioned troubleshooting tips work for you, then reboot your Netgear WiFi router as well as the existing modem.