Whether it is the case of personal items or business consignments, it is vital to select the right courier service. The main criteria should be affordability, safety, and reliability.
Apart from such basic points, here are some important issues for deciding on a courier service that will not disappoint.
- Testimonials of customers
For most service providers, ‘customer is king.’ You can solicit feedback from former customers which can help you assess the quality of the service of the couriers and range of clients they serve. You must evaluate the overall satisfaction of customers and the nature of their experience with the company or courier service Australia.
- Safety and Timeliness
Timely delivery is a major criterion, especially for international couriers. Safety of items being shipped is another important criterion. The consignment must be delivered on time as well as in one piece. Get in touch with the courier and ascertain what type of goods they handle from fragile to heavy.
In case, you have time-sensitive parcels to deliver; the courier must deliver them promptly. Nowadays, more and more people wish to have next day delivery. As soon as the order is placed, the courier company will take charge and ensure the product reaches the destination on time.
- Customer Support
Consider customer support offered by the courier company as regards insurance and tracking options. The ability to track your parcel in transit is a welcome advantage since it helps you stay updated on the progress of delivery and saves you from stress about the parcel.
Insurance is not always required, but it is beneficial when you send a costly item. It could cover any cost of damage during transit. So, make sure the courier is bonded or insured. This provides you additional security to know that your parcel will be safe, no matter what occurs.
A good courier company will also make you feel comfortable about reposting trust in them. They will have the personnel to deal with any queries before, during, or after delivery.
- Meet the Staff
Ascertain whether the company has enough personnel to deal with all sorts of deliveries including emergency ones. The company must look professional with the staff presenting the right image. For instance, it will be good if the staffs are dressed in well-kept uniforms. A uniform reveals who you can trust.
In case of any emergency, you should be able to pick up the phone and reach the courier with a single call. You should not have to wait for hours or weekdays and office timings to clear your doubts.
- Collection Services
Especially in the case of business consignments, it is useful to have a collection service. This prevents many hassles in logistics. Any staff of the courier service can arrive at the office, collect parcels that need to be posted and take them to the depot to be sorted. This is useful for bulk orders.
- Local Knowledge
For businesses, it is good to build up local offices. For this, they can make use of courier services, which have the extensive local knowledge to deliver their products to tricky spots with efficiency and ease. You can build up your business in this way, by providing a solid foundation.
These are all some aspects to consider while selecting a courier company.