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Robotic Process Automation: The dark side

No doubt Robotic Process Automation is a hot topic nowadays in the software testing industry. Enterprises are switching to Robotic Process Automation as a means of testing, at an extensive rate to make their operations more efficient and effective than ever before. But when The discussion about RPA rolls over around the globe with leading service providers, the most common challenge of expanding RPA is on the mouth of everyone.

In today's digitally advanced world, organizations are exploring new and unique methods that provide a significant shift in the way conventional business processes are implemented. The digital panorama is constantly transforming, and evolving businesses are constantly adapting to take advantage of innovation.

Robotic Process Automation (RPA) is an innovative technology that gives rise to the productivity and efficiency of organizations. It is a unique way to consider how business processes operate to promote efficient operations and save costs throughout the core business scope. Organizations of today are utilizing robotics to completely change the way we live in. But on the other hand, with its plenty of benefits, RPA can also become dangerous for organizations if it fails to bring the desired results for organizations. Every single technology has its own darker side which usually is being overlooked by organizations. That’s the reason role of Robotic Process Automation testing companies is vital because they help organizations to align their requirements with the implementation of RPA.

Here we are revealing the dark side of RPA for you;

Breaking Bots - an enemy to the success of RPA - "Breakthrough Robots" quickly became the number one enemy of RPA success. With easy access to UI-based automation, business owners can create RPA bots to automate processes without having to seek (and wait) for the assistance of the IT team. After some trial and error, they can start and run basic automation programs. However, sooner or later there will be some changes. The interface has been optimized. Data formats continue to evolve. Or, the connected/related system may have been upgraded. Irrespective of the cause, the result is the same: a damaged robot. Each time the bot smashes, businesses need technical guidance to determine and repair the cause...until the next time, there is a challenge. Shared service organizations that don’t work closely with IT are normally get hit hardest.

That’s when RPA turns out to be a death spiral. In order to avoid this spiral of death, RPA bots must have the tendency to adapt to changes, and bot maintenance must be simple and clear... This eliminates popular script-based methods. Else, RPA is only short-term automation, it will cause a technical workload because automation can not perform the required tasks, so the organization is at stake.

Unrealistic Expectations - Another reason for the failure of RPA projects can be that of associating unrealistic expectations with it. As with any technology plan, you need metrics to measure results and ensure that RPA meets its expected goals. Just make sure to achieve these goals, and don’t try to hammer a nail with a screwdriver.

RPA solutions are very consultative deployments that require a lot of professional services to deploy, deploy, and maintain. This requires a lot of resources and sufficient manpower.

RPA is designed to reduce "a lot of manual labor", so please make sure you conduct your due diligence.

Lack of a coherent long-term plan - If an organization plans to implement automation then it must not be a matter of a one-time adoption. Therefore a clear strategy is needed, which should take into account the development of the process over time and have broad prospects for its impact on the company level.

To avoid failures in robotic process automation, you should plan for months (not just days) practically and share the plan with all affected people in your company. This requires the establishment of an RPA center of excellence immediately after the system is launched to ensure the necessary level of supervision.

RPA is not designed to fixture bad processes - RPA cannot solve bad processes-it only speeds up processing. When companies try to use unattended RPA to remedy bad processes, not only is the process not improved, but the errors and bottlenecks generated are usually transferred to the production line, resulting in new problems.



Try to realize that even machines or robots can make mistakes because after all there are we humans, who are providing inputs to the machines. As early as an organization realizes its mistakes, it’ll have room for learning opportunities from mistakes made by them. As for the above reasons that result in the darker side of RPA, we can analyze that most of the problems arose because of human errors. 

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