Over the past couple of years, businesses in the US are looking for offshore software testing services as these companies provide reliable and exemplary services while being budget friendly. The IT sector in middle-east and South Asia is booming and these countries are developing their IT infrastructure rapidly which would be similar to the developed world quite very soon.
The success of an offshore company is not limited to the quality of the services they provide but is also related to the way they communicate with their clients and foster an environment through which trust and teamwork can be built. Consultants of offshore software testing companies are not less qualified than those working in the onshore premises. The only difference between the onshore and offshore companies is its physical location but after the pandemic, most of the world is working around remote practices so this is not considered as a challenge anymore.
There are effective channels developed in the past few years through which offshore companies are performing equally well as onshore companies. With every passing day, there is a constant increase in IT-related services, and all those people who are planning to set up their offshore testing firms, they need to consider the following points.
Tools for Effective Communication
Conventional enterprise technologies are no longer used for interaction and communication as it does not have a powerful impact and proves to be counter-productive. Generating email threads to start with the communication proves to be inefficient and doesn’t seem suitable for group communication either. It is not mandatory to completely replace the email but it should be kept for some distinctive purpose and a channel should be introduced where teams can communicate in real-time. By incorporating social software tools, a model can be generated which promotes intelligence, networking, and co-creation. A reliable communication channel is built between offshore and onshore teams which acts as an effective replacement for a face-to-face meeting.
Building Trustworthy Relationship
It is really important to build trust between the teams. Before starting the work with new people, it is recommended to know about them in detail and understand their work ethics. Knowing the team and employees help to know about the background and strong skills of people. It helps to build insightful and honest reviews of abilities rather than asking other people for credibility. Once the trust is built, it helps to go for candid dialogue so that project-related queries can be easily discussed.
Coordinated Plans and Deliverables
To adhere to timely commitments and deadlines, one should completely engage the clients through online channels and communicate right on time. Delay in one appointment may cause a ripple effect on the future dealings. Given the fact, there would be a time difference between all your clients from different parts of the world so you need to be quite specific regarding the deadlines and their completion. Consider all the dependencies for a project and plan your work in such a way that everything is completed right on time so that you can deliver the project as per client timings and routine.
A detailed plan should be considered so that valuable hours are not lost, work around communication strategies to align the complete process. Building an effective communication strategy is quite a task especially when people work in different time zones, consider this aspect with great care and implement it appropriately.
Efforts should be put in to understand the behavioral differences. Culture acts as a glue and you need to understand the business norms of other countries and regions to deliver the work as per their expectation. High performance teams always recognize the differences and put efforts to overcome all the differences which can negatively impact the work environment.
Different countries have different accents so ensure that you and your clients are on the same page, promote documenting the whole process so that transparency can be guaranteed. It is not mandatory that expressions or words from one country are translated similarly all over the world, analyze the expressions in detail, and start with the next process.
While working with offshore clients, it is understood that most of the meeting would be done through digital channels so consider the tools which can record these meetings or document as per requirement.
To develop a successful offshore software testing company, it is really important to focus on the communication channel and understand your client requirements so that you can deliver as per the client’s expectations.