Top 7 Best CRM Software for Small Businesses


COVID 19 pandemic is affecting the whole world. That's why to prevent the disease spread, several small, moderate, and top brands are working from home. It is slightly harder to manage remote working, but it can be well managed using the best CRM software.

Now, you might be thinking of how CRM can help businesses? Well, CRM software has the quality to manage consumer relationships, increase sales, manage leads, and expand business; these factors can benefit small businesses.

  • 82% of enterprises use CRM for sales process automation and sales reporting.
  • The global CRM market size is estimated at $40.2 billion in 2019 and is foreseen to increase at a CAGR of 14.2% from 2020 to 2027.

To manage the business work efficiently, one should use the best CRM software as this will only help boost the small to moderate level business growth. Now the question arises: How to find out the best CRM software? Well, this question plays a vital role if you are going to find out top CRM software for your organization.

How To Choose Best CRM Software for Small, Moderate, and Large Enterprises?

There are so many CRM software companies that develop the leading software, and that's why for small businesses, it becomes difficult to select the best CRM software. Here I have mentioned a few quick tips that will help you choose the best CRM software for your business:


1. Simple to use: The CRM software that you are going to choose must  be simple to use.

2. Cloud and Mobile: Around 87% of CRM software are cloud-based, and these are faster, secure, and easy to integrate with other apps.

3. Include Multiple features: In CRM software, as per your business requirement, you can introduce multiple features. So always choose the software that supports multiple features.

7 Best CRM Software for Small Businesses

Here I have mentioned a few leading CRM  software utilized by so many companies. Expert CRM developer creates the stated CRM software, and that's why the software offers top-notch solutions to small businesses. 

1. HubSpot

 HubSpot is one of the top-rated CRM software for small businesses; it offers effective solutions, free plans for Marketing, Sales, and Service Hubs. Unlimited users and contacts can use free HubSpot CRM. But to use the upgraded features, you have to buy a plan.

HubSpot is easy to use by using it; you can connect marketing, sales, and service hubs to your CRM software. The software simple user interface allows you to view complete reports, sales activities, all contact activity, user, and team performance. 

Famous Companies Using HubSpot

Stackshare stated that around 3681 companies are using HubSpot.

Some of the famous companies using HubSpot are:

1. Accenture

2. Trello

3. Strava

4. SendGrid

5. OWA

2. PipeDrive

It is a sales-driven CRM software that grants complete sales pipeline management, and with that, it also offers a great user interface that presents quick access to all the information you necessitate.

This software includes sales forecasting, sales reporting, detailed activity log, email integrations, advanced contact details, and customizable pipelines related features. This mobile CRM system can be used on the iOS and Android platforms.

Famous Companies Using PipeDrive

1. Avocode

2. Onedot

3. Livestorm

4. Waylay

5. GatewayAPI

3. Zoho

 Zoho CRM is the best CRM software that helps to manage business work. This software includes multiple features like real-time visitor alerts, lead forecasts, and gamification.

This software-as-a-service (SaaS) solution is a lightweight cloud product, and it includes a number of features and customization options for enterprise users. By analyzing the past data, this software helps you to make correct business-oriented decisions.

Famous Companies Using Zoho

12+ companies are using this Zoho. Some of the famous companies using Zoho CRM are:

1. AresRPG

2. CodeCarrot

3. Traverse LLC.

4. ConnectX

5. Flux

4. Constant Contact

Constant Contact is a famous CRM software. It allows you to manage all customer information and also helps to track the client's activity. This CRM generates a simple detailed report.

If you are setting up your new business, then Constant Contact may be the best choice for you as it will help you to schedule emails, build sales funnels, and so on. This software is an ideal platform for the eCommerce platform as it allows us to capture, engage, and transform leads into paying customers.

Famous Companies Using Constant Contact

1. CourseCraft

2. CrystalFruit

3. Macronimous Web Solutions Pvt Ltd

4. Solute TechnoLab

5. Freshsales

Freshsales is another famous CRM software suitable for all sizes of businesses. This CRM software grants instant access to reports, phone calls, activities, user's emails, and contact management.

It is an intuitive web-based interface and also has compelling mobile apps that help sales teams to manage the task in a simple way. The top features of Freshsales include event tracking, visual sales pipelines, insights into conversations, custom workflows, etc.

Famous Companies using Freshsales

1. CentralApp

2. Shaw Academy

3. Raceberry

4. Chatwoot

5. Firebird Conference Systems

6. Insightly

 It is an easy-to-use CRM software that helps you to manage project functions. This software allows employees to see and change records that correlate to their job function. The tool helps to easily manage your business relationships and also keep track of the customer information.

It's high features, and functionalities make the business work easier and allow you to make the right decision. This CRM software also permits you to add custom features as per the business needs and requirements.

Famous Companies using Insightly

1. Glanaer

2. Got Anyalo

3. Goodwings

4. Sendhub

5. Petra

7. Bitrix24 

Bitrix24 is one of the famous CRM Softwares that allows you to do Chat, video call, email, telephony, SMS, and so on. Various functions such as project management tools, website builders, marketing automation are also integrated into this software.

The software makes small business tasks easier, and it also allows you to perform multiple tasks as per the business requirement.

Famous Companies using Bitrix24

1. Virtus.Pro

2. SkyQuest Tech Stac

3. Stack

4. Cargo


Wrapping Up

In this write-up, I have discussed the 7 best CRM software. The above mentioned CRM software helps small to large businesses to manage customer relationships, track sales leads, marketing, and deliver actionable data.

If you also want to manage your business process in a simple way, then use the best CRM software or can develop the custom CRM software as per the business needs. But for that, you have to select one of the best CRM development companies to hire a dedicated CRM Developer. CRM Software will help you make the right decision at the right time and help you track all customers and employee's activities.