Using the Nighthawk app is one of the easiest ways to keep tabs on your home WiFi network. Not just that, but you can also secure your router's wireless network from unauthrorized users. However, sometimes, users face a lot of issues while using the Netgear Nighthawk application. If you have been struggling with the same issue, congratulations! You've landed on the right post in search of a solution.
Here, we've explained all the possible reasons why your Nighthawk app not working along with the relevant solutions. In case you get stuck at any point while trying to resolve the issue, feel free to get in touch with our technical experts.
Troubleshooting: Netgear Nighthawk App Not Working
Connect Your Device to the WiFi
First of all, check that your device is connected to your router's network. One of the major reasons why the Nighthawk app isn't working is because your mobile device isn't connected to the router's network. Thus, confirm that your router and mobile device are connected properly.
Set Your Netgear Router in AP Mode
Setting your Netgear WiFi router in AP mode can also help you fix the issue at hand. Walk through the below-mentioned step to set your WiFi device in AP mode:
Turn on your home router and connect it to the modem.
Instead of connecting your devices wirelessly, connect them using an Ethernet cable.
Make sure that the cable you're using is free of damages.
Open a web browser on your PC and before you put it to use, update it.
Then, access the Netgear Nighthawk router setup page.
Go to Settings > Advanced Setup > AP Mode.
Click on the Apply button so that your changes can get saved.
Turn Off the Bridge Mode
Sometimes, your Netgear router might be in Bridge mode that might not be supported by the Nighthawk router app. To fix the issue, it is recommended that you turn off the Bridge mode using the below-given steps:
Open a new tab in your web browser and access routerlogin.net.
Provide the default username and password and hit Log In.
Go to the Wireless Settings open and uncheck the Enable Bridge Mode option.
In this manner, you'll successfully be able to turn off the Bridge mode and get rid of the Netgear Nighthawk app not working issue. On the off chance, if the issue persists, continue reading.
Clear the Cache on Your Phone
Have you noticed how certain applications on your phone stop working properly if there's pent-up cache or no storage space? Well, chances are that the Nighthawk app isn't working because your mobile device has no storage space. Thus, clear the cache and make some space in your mobile device to get the Nighthawk application running again.
Disable LTE Connection
If you are using a smartphone, then make sure that your LTE connection is disabled before you connect to the router's network. Only then will the Nighthawk app work properly.
Walk through the instructions outlined below to disable LTE connection on your smartphone:
Unlock your mobile device and go to Settings.
Tap on Network > Internet > Data Usage.
Turn off the mobile data of your device.
After following these steps, try to open your Netgear Nighthawk app and connect it to the router's network.
Thus, this was all about how to troubleshoot the Netgear Nighthawk app not working issue. Let's hope that this post helped you in fixing the issue. In case you're still stuck with the issue, then know that you can reach out to our experienced technical experts at any hour of the day.